Support at Home Price List Melbourne and Regional Victoria
- My Help Services provides transparent Support at Home pricing for older Australians across Melbourne and eligible areas of regional Victoria.
- This page explains our current prices for domestic assistance, personal care, social support, respite care, transport, nursing and other approved in-home aged care services.
- Our services are arranged according to each participant’s assessed needs, approved Support at Home plan, service agreement and personal preferences. The availability of a service under the program depends on the participant’s individual support plan.
Prices effective from 1 November 2025. All prices are in Australian dollars.
[Download Current the Support at Home Price List PDF]
Prices effective from 1 October 2026. All prices are in Australian dollars.
Domestic Assistance
Personal Care
Companionship & Social Support
Transport & Community Services
Complex & High-Intensity Care
Respite Care
Support at Home (Aged Care Funding)
Ability Care & NDIS Core Supports
Home Modification & Gardening
Everyday Living Support Prices
Everyday living services can help an older person maintain a safe, clean and comfortable home. These services may include domestic assistance, meal preparation, shopping assistance, gardening and home maintenance when included in the participant’s approved support plan.
Domestic assistance and meal preparation rates
| Service time | Price |
|---|---|
| Weekdays, 7:00 am–7:00 pm | $80 per hour |
| Weekdays, 7:00 pm–7:00 am | $87 per hour |
| Saturday, 7:00 am–7:00 pm | $103 per hour |
| Saturday, 7:00 pm–7:00 am | $110 per hour |
| Sunday, 7:00 am–7:00 pm | $125 per hour |
| Sunday, 7:00 pm–7:00 am | $132 per hour |
Domestic assistance may include approved household cleaning, laundry, bed-making and other routine household tasks. Meal preparation may include assistance preparing suitable everyday meals in the participant’s home.
Shopping assistance rates
| Travel distance | Weekday | Weekday after hours | Saturday | Sunday |
|---|---|---|---|---|
| Up to 10 km | $85/hr | $92/hr | $110/hr | $135/hr |
| 11–30 km | $95/hr | $102/hr | $120/hr | $145/hr |
| 31–50 km | $105/hr | $112/hr | $130/hr | $155/hr |
| 51 km or more | As quoted | As quoted | As quoted | As quoted |
Shopping assistance may include support with essential shopping where this service is approved in the participant’s Support at Home plan.
Gardening and home maintenance rates
| Service time | Price |
|---|---|
| Weekdays, 7:00 am–7:00 pm | $95 per hour |
| Weekday after hours | Not available |
| Saturday | Not available |
| Sunday | Not available |
Gardening and home maintenance have a minimum booking duration of 1.5 hours. Materials, replacement items and tip or disposal fees are charged separately where applicable and agreed in advance.
Independence Support Prices
Independence services are intended to help older people continue participating in personal routines, everyday activities and their community. Services must be included in the participant’s approved plan.
Personal care rates
| Service time | Price |
|---|---|
| Weekdays, 7:00 am–7:00 pm | $85 per hour |
| Weekdays, 7:00 pm–7:00 am | $92 per hour |
| Saturday, 7:00 am–7:00 pm | $110 per hour |
| Saturday, 7:00 pm–7:00 am | $117 per hour |
| Sunday, 7:00 am–7:00 pm | $135 per hour |
| Sunday, 7:00 pm–7:00 am | $144 per hour |
Personal care may include respectful assistance with showering, dressing, grooming, personal hygiene, mobility and other approved daily activities.
Personal care is delivered in a way that supports each person’s dignity, privacy, independence and right to make choices.
Social support, respite and transport care rates
| Travel distance | Weekday | Weekday after hours | Saturday daytime/after hours | Sunday daytime/after hours |
|---|---|---|---|---|
| Up to 10 km | $85/hr | $92/hr | $110/$117 | $135/$144 |
| 11–30 km | $95/hr | $102/hr | $120/$128 | $145/$154 |
| 31–50 km | $105/hr | $112/hr | $130/$139 | $155/$164 |
| 51 km or more | As quoted | As quoted | As quoted | As quoted |
Daytime means 7:00 am–7:00 pm. After hours means 7:00 pm–7:00 am.
Social support may help a participant maintain community connections or participate in approved activities. Respite care can provide planned support for the participant while giving their usual carer a break. Transport care may support attendance at approved appointments or community activities.
Transport beyond 50 kilometres requires an individual quotation.
Clinical Support Prices
Nursing care at home
| Service time | Price |
|---|---|
| Weekdays | $135 per hour |
| Saturday | $155 per hour |
| Sunday | $175 per hour |
| Travel charge, where applicable | $1.50 per kilometre |
Nursing care is provided according to assessed clinical needs, the participant’s approved support plan and the required clinical scope.
Clinical support services under Support at Home are fully funded by the Australian Government, provided the service is approved in the participant’s support plan. Support at Home service categories
Other Home Services
| Service | Price excluding GST |
|---|---|
| Professional cleaning | $95 per hour |
| Spring cleaning | $95 per hour |
| Gutter cleaning | Quotation required |
| Window cleaning | Quotation required |
| Deep cleaning | Quotation required |
| High-pressure cleaning | Quotation required |
| Carpet steam cleaning | Quotation required |
| Oven cleaning | Quotation required |
The team will explain the proposed price and obtain agreement before arranging a service that requires a quotation.
Understanding Your Support at Home Costs
The service prices shown on this page are the amounts charged for delivering the relevant service. They are not necessarily the amount that a participant will personally pay.
A participant’s contribution can depend on:
- The type of Support at Home service
- Their income and assets assessment
- Their pension or Commonwealth Seniors Health Card status
- When they were approved for aged care
- Any applicable “no worse off” arrangements
- Whether the service is classified as clinical, independence or everyday living support
Services Australia determines applicable participant contribution rates. My Help Services does not decide a participant’s government contribution percentage or guarantee that a particular service will be funded.
Providers must set prices that are reasonable, transparent and clearly explained. Support at Home pricing guidance
Booking Conditions
Minimum service duration
- Weekly or daily services generally have a minimum duration of one hour, subject to service type and location.
- Domestic assistance has a minimum booking duration of 1.5 hours.
- Gardening and home maintenance have a minimum booking duration of 1.5 hours.
- Materials, replacement items and tip fees are additional to gardening or home-maintenance labour rates.
Cancellation policy
At least 24 hours’ notice is required when cancelling or changing a scheduled service.
Where less than 24 hours’ notice is provided, the full booked service charge may apply, subject to the participant’s service agreement and applicable Support at Home requirements.
Public holidays
A 100% public-holiday surcharge applies.
GST
GST is generally not applicable to the listed Support at Home services unless otherwise specified. Services outside the government-funded arrangement may attract GST. Any applicable GST will be explained before the service is confirmed.
Prices for overnight support and 24-hour care depend on the participant’s requirements, approved supports, service location and staffing arrangements. Contact My Help Services to request an individual quotation.
Why Choose My Help Services?
My Help Services is a registered and approved provider under My Aged Care, supporting older people across Melbourne and regional Victoria.
Participants and families can expect:
- Clearly explained Support at Home prices
- Services based on assessed needs and approved supports
- Respect for personal preferences, privacy and independence
- Itemised service information
- Consultation before agreed services or prices are changed
- Support to understand service arrangements and monthly statements
- Assistance coordinating approved in-home aged care services
The Strengthened Aged Care Quality Standards require prices, fees, payments and invoices to be accurate and transparent. Aged Care Quality and Safety Commission
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Reach out to our friendly team online or call 1300 297 731. We are here to discuss your unique goals and help you understand your funding options across Victoria.
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We value your time and peace of mind. Our care management team is guaranteed to contact you within 24 hours of your enquiry to review your requirements, confirm eligibility, and confidently map out the next steps of your journey with My Help.
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Our Services in Melbourne and Regional Victoria
As a Support at Home Provider Victoria-wide, we serve metropolitan Melbourne and many regional communities, subject to local service availability.
Frequently Asked Questions
How much does Support at Home cost in Melbourne?
The cost depends on the service, booking time, travel distance and applicable weekend or public-holiday rates. My Help Services’ weekday rates start from $80 per hour for listed everyday living services. The amount personally payable may be different because Services Australia determines applicable participant contributions.
Are Support at Home services free?
Not every service is automatically free. Approved clinical supports are fully government funded, while participant contributions may apply to independence and everyday living services. The applicable contribution depends on the participant’s circumstances and government rules.
Does My Help Services charge a separate administration fee?
The published price should show the complete price for delivering each service. Before publishing this answer, My Help Services should confirm internally whether any separate amount can apply under its service agreements.
Is personal care included under Support at Home?
Personal care may be available when it is included in the participant’s assessed Support at Home plan. From 1 October 2026, the Australian Government will fully fund approved personal care services, meaning participants will not pay a personal care contribution.
Are weekend Support at Home rates higher?
Yes. Saturday, Sunday and public-holiday prices are higher because of additional staffing and employment costs. The relevant price should be explained and agreed before the service begins.
Can I choose which services I receive?
Participants should be involved in decisions about their services. However, services must align with assessed needs, approved supports, available funding and the service agreement.
Do you provide Support at Home services across Victoria?
My Help Services supports participants across Melbourne and eligible regional Victorian locations. Service availability and travel arrangements should be confirmed for the participant’s address.
Can the Support at Home prices change?
Prices may be reviewed. Participants should receive clear information about proposed changes, and any change must be managed in accordance with the service agreement and applicable aged care requirements.