Terms and Conditions

Last modified: April 14, 2025

Welcome to the website of MY Help Pty Ltd. (“we,” “us,” or “our”). By accessing or using our website located at (the “Site”) and any services provided therein (the “Services”), you (“you” or “User”) agree to comply with and be bound by the following Terms and Conditions (the “Agreement”).

If you do not agree to these terms, please do not use the Site or Services.

1. General Information

MY Help Pty Ltd. provides personalized home care services for disabled, aged, frail, and medically affected individuals in Melbourne, Australia. Our services include domestic assistance, personal care, companionship, transport, complex care, respite care, home maintenance, and ability care.

2. Eligibility

You must be at least 18 years of age to use the Services offered by MY Help Pty Ltd. By using the Site, you represent and warrant that you are of legal age to form a binding contract and are not prohibited from using the Services under applicable law.

3. Services

MY Help Pty Ltd. provides a range of home care services, including but not limited to:

  • Domestic Assistance: Cleaning, cooking, laundry, and other tasks to maintain a clean and comfortable living environment.

  • Personal Care: Assistance with daily personal hygiene, bathing, dressing, and grooming.

  • Companionship: Social interaction, conversations, and shared activities to combat loneliness.

  • Transport: Assistance with travel to appointments, shopping, and social events.

  • Complex Care: Specialized care for individuals with medical conditions.

  • Respite Care: Temporary care for your loved ones, allowing primary caregivers to rest.

  • Home Care: Personalized in-home support for safety, comfort, and independence.

  • Ability Care: Tailored assistance for individuals with disabilities to enhance their quality of life.

  • Home Maintenance: Help with gardening, repairs, and upkeep.

For a full list of services, please visit our Services page.

4. Client Responsibility

You are responsible for providing accurate information regarding your needs and ensuring that you have the necessary approvals for the care provided. You agree to notify us promptly of any changes to your health condition or care requirements.

5. Payment

The cost of our services will be discussed and agreed upon before starting any care plan. You agree to pay all fees and charges related to the services provided. Payment terms will be outlined in your service agreement.

6. Confidentiality

We respect your privacy. Any personal or health-related information provided to us will be handled with confidentiality and in accordance with applicable privacy laws. We will not disclose your information to third parties without your consent unless required by law.

7. Intellectual Property

All content on the Site, including but not limited to text, images, logos, and design, is the property of MY Help Pty Ltd. and is protected by intellectual property laws. You may not use, modify, or reproduce any content from the Site without our written consent.

8. Termination

We may terminate or suspend your access to the Site and Services at any time, without notice, for conduct that violates this Agreement or for any other reason at our discretion.

9. Limitation of Liability

To the fullest extent permitted by law, MY Help Pty Ltd. is not liable for any indirect, incidental, special, or consequential damages arising from the use of the Site or Services. Our total liability to you for any claims arising out of or related to the use of the Site or Services shall not exceed the amount paid by you for the services in question.

10. Indemnity

You agree to indemnify and hold harmless MY Help Pty Ltd. and its officers, employees, agents, and affiliates from any claims, damages, or expenses arising from your use of the Site or Services or from any violation of these Terms and Conditions.

11. Modifications to Terms

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page with the updated effective date. By continuing to use the Site or Services after such changes are made, you agree to the revised terms.

12. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Victoria, Australia. Any disputes arising from this Agreement shall be resolved in the courts located in Melbourne, Victoria.

13. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

MY Help Pty Ltd.
Entrance C2 Suite 4, Level 1, 4 Main Street, Point Cook VIC 3030
Phone: 1300 297 731
Email: info@myhelpservices.com.au