My Help Services
Registered Support at Home, NDIS and Aged Care Provider Across Victoria
As a registered Support at Home Provider Victoria families can rely on, My Help Services also delivers registered NDIS and aged care services throughout metropolitan Melbourne and regional Victoria. We provide personalised in-home support that helps older Australians and people living with disability maintain their safety, dignity, independence and connection to the community.
Domestic Assistance
Personal Care
Companionship & Social Support
Transport & Community Services
Complex & High-Intensity Care
Respite Care
Support at Home (Aged Care Funding)
Ability Care & NDIS Core Supports
Home Modification & Gardening
Why Choose My Help Services?
My Help Services is a trusted Support at Home Provider Victoria clients can contact for personalised assistance based on their needs, goals, preferences and approved funding.
At My Help, we provide compassionate, tailored support at home for seniors, individuals living with a disability, and those managing complex medical conditions. Our dedicated team is committed to delivering premium care directly to your doorstep—whether you are in metropolitan Melbourne or regional Victoria. We empower our participants with professional support at home to live independently, build essential life skills, and confidently connect with their local communities.
Our Services
Our NDIS, Support at Home and Aged Care Services
Domestic Assistance
Professional support at home with daily household tasks, including house cleaning, meal preparation, laundry, and chores to maintain a safe, hygienic living environment.
Personal Care
Sensitive, respectful personal support at home covering daily essentials like bathing, dressing, grooming, mobility assistance, and personal hygiene to protect your dignity.
Companionship & Social Support
Meaningful social support at home and in the community, helping participants reduce isolation, build confidence, and actively engage in local Victorian community events.
Transport & Community Services
We provide tailored services to assist you with daily travel, grocery shopping, medical appointments, and safely navigating your neighbourhood. Whether you are funded through the NDIS or the Support at Home (SAH) program, we are here to help you maintain your independence.
Complex & High-Intensity Care
Specialized, high-intensity clinical support at home delivered by qualified professionals for participants requiring advanced nursing care or complex medical assistance.
Respite Care
Flexible, short-term support at home or within a community setting, giving primary family caregivers a vital, reliable opportunity to rest and recharge.
Support at Home (Aged Care Funding)
Approved, government-funded ongoing support plans (Classifications 1 to 8) structured to provide long-term care management, independence services, and safety for seniors.
Ability Care & NDIS Core Supports
Tailored NDIS core programs providing necessary support at home and capacity building to empower individuals living with a disability to achieve their ultimate life goals.
Home Modification & Gardening
Practical home maintenance support, security installations, and gardening to ensure your living environment remains completely safe, secure, and accessible.
Start Your Care Journey Today
Since 2012, My Help has grown from a local brokerage into one of Victoria’s most trusted registered care agencies. Today, our team brings over 13+ years of collective experience across the aged care and disability sectors, having delivered compassionate, reliable support to more than 800+ NDIS participants and home care clients statewide.
How We Can Support You:
- Seamless Support at Home Transition: We help you navigate and transition effortlessly to the new Australian Support at Home program.
- Tailored Care Plans: Custom-designed disability and aged care layouts built around your unique goals. Statewide Reach: Dedicated local support workers available anywhere in Victoria.
Our Clients.
Personalised In-Home Support Across Victoria
Our Working Process
Get Started with Care in 3 Simple Steps
Make a Care Enquiry
Reach out to our friendly team online or call 1300 297 731. We are here to discuss your unique goals and help you understand your funding options across Victoria.
Fast & Guaranteed 24-hour response
We value your time and peace of mind. Our care management team is guaranteed to contact you within 24 hours of your enquiry to review your requirements, confirm eligibility, and confidently map out the next steps of your journey with My Help.
Begin Your Home Care Services
We match you with a qualified, compassionate local support worker. Start receiving premium care and independent living assistance directly in the comfort of your home.
Qualified and Compassionate Care Professionals
At My Help, we are incredibly proud of our highly trained, experienced, and screened care professionals. From certified support workers to specialized clinical nurses, our team shares a unified commitment to safety, dignity, and excellence. We carefully match our clients in Melbourne and regional Victoria with local professionals who understand their unique needs, lifestyle goals, and preferred support routines.
Our Services in Melbourne and Regional Victoria
As a Support at Home Provider Victoria-wide, we serve metropolitan Melbourne and many regional communities, subject to local service availability.
Greater Metropolitan Melbourne
All Northern, Southern, Eastern, Western Suburbs & surrounding areas.
Gippsland
Traralgon, Moe, Heyfield, Lakes Entrence, Morwell, Sale, Bairnsdale & surrounding areas.
Geelong & The Surf Coast
Geelong, Ocean Grove, Torquay, Drysdale, Lara & surrounding areas.
Ballarat & Central Highlands
Ballarat, Bacchus Marsh, Creswick, Lexton, Ararat, Daylesford, Maryborough & surrounding areas.
Bendigo & Loddon Mallee
Bendigo, Echuca, Swan Hill, Kyneton, Gisborne & surrounding areas.
Goulburn Valley & Shepparton
Shepparton, Mooroopna, Seymour, Yarrawonga, Kyabram & surrounding areas.
Sunraysia & Mildura
Mildura, Irymple, Red Cliffs, Merbein, Robinvale & surrounding areas.
Frequently Asked Questions
What services does My Help Services provide?
My Help Services provides personalised NDIS, Support at Home and aged care services for older Australians and people living with disability. Our services include domestic assistance, personal care, companionship and social support, transport and community access, respite care, meal preparation, complex and high-intensity support, home modifications and gardening assistance. Services are tailored to each client’s individual needs, goals, preferences, funding and agreed care plan.
Which areas of Victoria do you service?
We provide in-home support throughout metropolitan Melbourne and many regional areas of Victoria. Our service locations include Gippsland, Geelong and the Surf Coast, Ballarat and Central Highlands, Bendigo and Loddon Mallee, Goulburn Valley and Shepparton, Sunraysia and Mildura, as well as surrounding communities. Contact our team to confirm whether services are currently available in your suburb, town or postcode.
Are you a registered NDIS provider?
Yes. My Help Services is a registered NDIS provider delivering personalised support to eligible NDIS participants across Melbourne and regional Victoria. We work with participants, families and support networks to develop services aligned with individual NDIS plans, goals, preferences and approved funding.
Do you provide Support at Home services?
Call My Help Services on 1300 297 731 or submit the enquiry form on our website. Our team will discuss your needs, location, funding arrangements and preferred services. If we can provide the required support, we will explain the next steps, develop an agreed care plan and match you with a suitable support worker.
How can I start receiving support?
We strictly adhere to the price caps outlined in the official NDIS Pricing Arrangements and Price Limits (often referred to as the NDIS Price Guide). We never charge above the maximum government-set hourly limit for standard weekday, evening, weekend, or public holiday shifts, ensuring your plan funding is protected.