Support at Home Melbourne: Personalised In-Home Aged Care

Are you looking for a trusted My Aged Care service provider in Melbourne or regional Victoria?

✅ Tailored Local Care

✅ Person-Centred Planning 

✅ Comprehensive Care Offerings

✅ Local Service Verification

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Check Our Service Coverage Across Victoria

Reliable, locally coordinated support available across Melbourne and regional Victorian areas. Enter your suburb or postcode to check current service availability.

My Help Services supports metropolitan Melbourne and selected regional Victorian areas. Enter your suburb or postcode above to check current service availability.

What Is the Support at Home Program in Melbourne?

✅ Government-Funded In-Home Care

✅ Replacement of Former Care Programs

✅ Government Assessment & Allocation

✅ Individualized Support Plans

✅ Provider Role vs. Eligibility Rules

✅ Seamless Onboarding & Local Setup

 

Our Support at Home Services

Personal Care
Companionship & Social Support
Transport & Community Services
Complex & High-Intensity Care
Respite Care
Support at Home (Aged Care Funding) Domestic Assistance
Home Modification & Gardening
Domestic Assistance

My Aged Care Process

1. Apply for an Aged Care Assessment

2. Receive Your Assessment and Support Plan

3. Choose a Support at Home Provider

4. Develop Your Service Schedule

5. Begin Receiving Your Support

Already Approved for Support at Home?

Support at Home services for an older person in Melbourne

Why Choose My Help Services?

  • Personalised services based on your approved support plan
  • Respectful support that values choice, dignity and independence
  • Clear communication about agreed services, schedules and prices
  • Support across metropolitan Melbourne and selected regional Victorian areas
  • A range of in-home aged care services from one provider
  • A local team available to discuss onboarding and service arrangements

These statements describe our service approach and are not a guarantee of eligibility, funding, a particular worker, schedule or outcome.

Support at Home Costs and Participant Contributions

Frequently Asked Questions About Support at Home

My Help Services has provided general information regarding key questions below, but we advise that you contact the Australian Government Department of Health, Disability and Ageing for any specific questions.

Support at Home is the Australian Government’s in-home aged care program. It commenced on 1 November 2025 and replaced the Home Care Packages Program and Short-Term Restorative Care Programme. It provides approved services, equipment and home modifications to help eligible older people remain safe and independent at home.

Eligibility is determined through the Australian Government’s aged care assessment process. My Help Services cannot determine eligibility or approve government funding. To begin the process, contact My Aged Care on 1800 200 422 or apply through the My Aged Care website.

Contact My Aged Care and request an aged care assessment. An assessor will discuss your circumstances, support needs and goals. After the assessment, you will receive a Notice of Decision explaining the outcome and a copy of your support plan.

You will receive a Notice of Decision and support plan outlining your assessment outcome. If approved, your documents will explain the services you may access. Funding allocation and commencement times depend on government processes and your priority category.

A referral code is a unique reference number you provide to your chosen provider. It allows the provider to access the relevant client record and support plan and begin discussing service arrangements. You can find your code in your My Aged Care account or assessment information.

Participant contributions are determined under Australian Government rules and can vary according to service category, financial circumstances and transitional arrangements. My Help Services will explain its prices and agreed charges before services commence. Contact My Aged Care or Services Australia for information about your personal contribution.

People who previously received a Home Care Package transitioned into Support at Home under government transition arrangements. Individual budgets, contributions and protections may differ. Review your Notice of Decision, support plan and My Aged Care information for details applying to your circumstances.

Participants can generally choose a suitable registered provider and may change providers. Before changing, review your existing service agreement, including notice requirements and outstanding charges. Confirm that the new provider can deliver your approved services before completing the change.

Tell your provider if your health, safety, living arrangements or support needs change. The provider can discuss whether adjustments are possible within your existing plan or whether a Support Plan Review should be requested. Government assessors determine changes to approved supports or classifications.

The Restorative Care Pathway provides short-term, intensive allied health or nursing support for eligible people who may benefit from maintaining or regaining function. Eligibility is determined through the Australian Government’s assessment process.

The End-of-Life Pathway provides additional short-term support for eligible older people who wish to remain at home near the end of life. Eligibility requires clinical information and government assessment. It complements state and territory palliative care services.

My Help Services and Service Delivery FAQs

Depending on your approved support plan, funding and local availability, services may include personal care, domestic assistance, meal preparation, companionship, social support, transport, respite care, nursing, home maintenance, gardening, assistive technology and home modifications.

Domestic assistance may be arranged when it relates to your assessed needs and is included in your approved support plan. Services may include cleaning, laundry, meal preparation, shopping, bed-making and reasonable household organisation.

Personal care may include respectful assistance with showering, dressing, grooming, personal hygiene, toileting and mobility-related daily routines. Services must align with your approved support plan, individual needs and confirmed service arrangements.

Approved services may include transport and social support for appointments, essential shopping, community activities and maintaining social connections. Access depends on your approved support plan, available funding and local service availability.

Clinical services may be arranged when they are clinically appropriate and included in the participant’s approved support plan. Contact My Help Services to confirm which nursing or allied health services are currently available in your location.

Approved equipment or modifications may be arranged under the Assistive Technology and Home Modifications scheme. Eligibility and funding tiers are determined through the government assessment or support-plan review process. Services remain subject to approval, program requirements and availability.

My Help Services will discuss your preferences, routines and suitable service times. Worker matching and scheduling depend on your approved services, location, required qualifications and workforce availability. A specific worker, day or time cannot be guaranteed until confirmed.

My Help Services supports clients across metropolitan Melbourne and selected regional Victorian locations, subject to workforce and service availability. Call 1300 297 731 to check whether the services you require are currently available in your suburb.

If you have received Support at Home approval, call My Help Services on 1300 297 731. Have your Notice of Decision, support plan and referral information ready for a private conversation. The team can explain available services, prices, agreements and onboarding arrangements.

 

Price List

MyHelp_SAH_PriceList.pdf