Privacy Policy

At MY Help Pty Ltd. (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website (the “Site”) and services (the “Services”).

By accessing or using the Site and Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our Site and Services:

  • Personal Identification Information: This may include your name, contact details (email address, phone number), address, and other information you provide when you register, inquire about our services, or communicate with us.

  • Health and Care Information: To provide personalized care, we may collect information about your medical condition, disabilities, or other health-related matters. This information is vital for delivering the correct support services.

  • Usage Data: We may collect information about how you interact with the Site, including IP addresses, browser types, device information, and other technical data to help improve the user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and improve the Services we offer, including domestic assistance, personal care, companionship, transport, complex care, and more.

  • To communicate with you, respond to your inquiries, and manage your requests for services.

  • To personalize the care you receive based on your individual needs and health conditions.

  • To process payments for the Services we provide.

  • To send you important updates about the Site, Services, and any changes to our policies or terms.

  • To comply with legal obligations and protect our legal rights.

3. How We Share Your Information

We may share your information in the following circumstances:

  • With Service Providers: We may share your personal and health-related information with third-party service providers who assist in delivering our Services, such as caregivers, medical professionals, or transport providers. These third parties are bound by confidentiality agreements and are only allowed to use your information for the purposes for which it was shared.

  • For Legal and Safety Reasons: We may disclose your information if required by law, in response to a legal process, or to protect the safety, rights, and property of MY Help Pty Ltd. or others.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage system can be guaranteed to be 100% secure, and while we strive to protect your information, we cannot guarantee its absolute security.

5. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.

  • Correction: You can request that we update or correct any inaccurate or incomplete information.

  • Deletion: You may request the deletion of your personal information, subject to certain legal or contractual obligations.

  • Opt-out of Communications: You can opt-out of receiving marketing or promotional communications from us by following the unsubscribe instructions in the emails or contacting us directly.

  • Withdraw Consent: If we are processing your data based on your consent, you may withdraw your consent at any time by contacting us.

To exercise any of these rights, please contact us at the details provided below.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies (such as web beacons, pixels) to enhance your experience on the Site. These technologies help us analyze usage patterns, provide personalized content, and improve the overall functionality of the Site.

You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of the Site.

7. Third-Party Links

Our Site may contain links to third-party websites or services. These third-party sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our Site and Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take steps to delete the information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, along with the updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us at:

MY Help Pty Ltd.
Entrance C2 Suite 4, Level 1, 4 Main Street, Point Cook VIC 3030
Phone: 1300 297 731
Email: info@myhelpservices.com.au