Support at Home (Aged Care Funding)

Approved Support at Home Aged Care Services Across Victoria

Helping Older Australians Live Safely, Happily, and Independently in the Comfort of Their Own Homes
  • As we grow older, our desire to remain in our own homes surrounded by familiar memories doesn't change, but the physical support we require often does. At My Help Services, we are fully approved to deliver the Australian Government's modernized Support at Home program. This unified home care system is designed to provide simpler access, greater flexibility, and fairer funding allocations to help seniors age gracefully in place.
  • Whether you hold a newly allocated Support at Home package or are transitioning from an older framework, our expert care management team is here to handle the administration for you. Operating right across metropolitan Melbourne and regional Victoria, we transform your government funding into seamless, high-quality daily care that respects your lifestyle and routines.

Request an In-Home Consultation

Call 1300 297 731

  • Fully Approved Aged Care Provider: We are accredited to deliver services across all 8 Support at Home Classifications, ensuring continuous support as your care needs evolve.

  • Guaranteed 24-Hour Intake Response: We recognize that senior care requirements can change unexpectedly. We guarantee a direct response to all aged care funding enquiries within 24 hours.

  • Capped, Transparent Care Management: In strict alignment with government standards, our expert care management fee is capped at just 10% of your quarterly budget—ensuring more of your funds go directly toward real, hands-on care.

  • Flawless Local Compliance: Every support worker in our network possesses current National Police Checks, advanced first aid accreditations, and specializes in respectful, values-driven aged care.

Why Choose My Help Services for Your Aged Care Journey?

Navigating elder care choices requires an approved provider that balances strict regulatory compliance with deep family empathy. My Help Services is chosen by Victorian families for our transparent and highly responsive care structures.

Maximize your My Aged Care funding with Victoria's trusted Support at Home provider. Serving Melbourne & Regional hubs. Guaranteed 24-hr response.

How You Can Use Your Support at Home Budget

Your Support at Home package features an organized quarterly budget designed to cover services linked explicitly to your personal health, mobility, and lifestyle goals. We help you allocate these funds efficiently across the three primary care streams:

1. Everyday Living Services

Practical, in-home help to keep your living environment safe, functional, and perfectly organized.

Domestic Assistance: House cleaning, vacuuming, dusting, laundry, and ironing.

Meal Preparation: Menu planning and cooking nutritious meals aligned with your dietary needs.

Home Maintenance & Gardening: Light minor repairs, safety modifications, and regular lawn mowing.

 

2. Independence & Social Support

Keeping you healthy, moving, and actively connected with your local community.

Companionship: Friendly home visits, sharing hobbies, and emotional support.

Transport Services: Punctual, escorted transport to medical appointments, shopping centers, and social events.

Respite Care: In-home or community respite giving your primary family caregivers a flexible break.

 

3. Clinical & High-Intensity Support

Professional health interventions delivered in your home to manage chronic health conditions.

Nursing & Allied Health: In-home nursing, wound management, physiotherapy, and podiatry.

Specialized Hygiene Care: Respectful personal care including dressing, showering, and non-clinical continence care.

Important Funding Note: Personal care services are fully government-funded with absolutely zero out-of-pocket co-contributions under the Support at Home program guidelines. Clinical supports attract zero co-contributions as well, while everyday living services may incorporate minor income-tested contributions.

Understanding the 8 Support at Home Classifications & Budgets

The modern system replaces the historical 4-level Home Care Package (HCP) framework with 8 targeted classifications determined by the national Single Assessment System. Funding matches your specific physical or cognitive needs, delivered in predictable quarterly instalments.

  • Classification Level

     

  • Nature of Care Coverage

  • Annual Funding Framework

  • Classification 1
    Classification 2
    Classification 3
    Classification 4
    Classification 5
    Classification 6
    Classification 7
    Classification 8
  • Minimal support for independent living
    Light personal care and social support
    Moderate assistance with daily living
    High-frequency personal and domestic support
    Daily support with home health monitoring
    Comprehensive clinical and allied health care
    Intensive daily multidisciplinary care
    Highest level of in-home and palliative care
  • $10,731.00
    $16,034.45
    $21,965.70
    $29,696.40
    $39,697.40
    $48,114.30
    $58,148.15
    $78,106.35

    • No matter which classification you are assigned by My Aged Care, My Help Services maximizes your quarterly budget rollover allowances. Under current legislation, you can safely carry over up to $1,000 or 10% of your quarterly budget (whichever is greater) into the next quarter, ensuring your funds are preserved for future or seasonal care requirements.

    Make a Care Enquiry

    Reach out to our friendly team via our online contact form or call us directly on 1300 297 731.

    Fast & Guaranteed 24-hour response

    Our care managers will review your funding eligibility, discuss your specific requirements, and design a custom care plan.

    Begin Your Home Care Services

    We match you with a compassionate local support worker and begin your tailored domestic assistance schedule.

    We provide dedicated domestic assistance in the following regions:

    Greater Metropolitan Melbourne

    All Northern, Southern, Eastern, Western Suburbs & surrounding areas.

    Traralgon, Moe, Heyfield, Lakes Entrence, Morwell, Sale, Bairnsdale & surrounding areas.

    Geelong, Ocean Grove, Torquay, Drysdale, Lara & surrounding areas.

    Ballarat, Bacchus Marsh, Creswick, Lexton, Ararat, Daylesford, Maryborough & surrounding areas.

    Bendigo, Echuca, Swan Hill, Kyneton, Gisborne & surrounding areas.

    Shepparton, Mooroopna, Seymour, Yarrawonga, Kyabram & surrounding areas.

    Mildura, Irymple, Red Cliffs, Merbein, Robinvale & surrounding areas.

    Take Control of Your Home Care Funding Today

    You have the absolute right to choose a provider that puts your choices, dignity, and safety first. Contact My Help Services today to discover how we can help you make the absolute most of your Support at Home package.

    Frequently asked questions (FAQs)

    Yes, absolutely. Switching is simple, completely free, and carries zero exit or transfer fees under current government guidelines. Contact our team today, and we will handle the transfer paperwork directly with My Aged Care to prevent any disruption to your existing services.

    Your funding is delivered in structured quarterly blocks. If you do not spend your entire balance within a specific quarter, the unspent funds safely roll over into your next period (up to $1,000 or 10% of the total allocation, whichever is greater), allowing you to save up your budget for planned changes, seasonal services, or short-term respite needs.

    If your health or mobility circumstances change, your care manager will advocate on your behalf. We will assist you in applying for a routine reassessment through My Aged Care to upgrade your package to a higher classification tier.