Domestic Assistance Melbourne and Regional Victoria

Support at Home Domestic Assistance for Older Victorians

Reliable Domestic Assistance & Home Help Across Victoria

Looking for reliable Domestic Assistance Melbourne services through the Support at Home program? My Help Services assists older people with approved cleaning, laundry and shopping services across Melbourne and regional Victoria.
Keeping your home clean, comfortable and manageable can become more difficult as you get older. My Help Services provides reliable domestic assistance in Melbourne and regional Victoria through the Australian Government’s Support at Home program.
Our support workers can assist with approved household tasks such as general house cleaning, laundry and shopping. Every service is arranged around your assessed needs, Support at Home plan, personal preferences and regular routine.
Whether you need weekly cleaning, help with your laundry or assistance completing essential shopping, our goal is to help you maintain a safe and comfortable home while preserving your independence.

Request an In-Home Consultation

Alongside Domestic Assistance Victoria, we also provide Personal Care, Companionship & Social Support, Transport & Community Services, Complex & High-Intensity Care, Respite Care, Support at Home (Aged Care Funding), and Home Modification & Gardening services across Melbourne and Regional Victoria.

The official Support at Home service list includes:

General house cleaning
Laundry services
Shopping assistance
The exact services you receive must be approved in your Support at Home support plan and connected to your assessed ageing-related needs. The Australian Government’s service list identifies domestic assistance as an “everyday living” service. Australian Government Support at Home service list
My Help Services works with you to understand which household activities have become difficult and how suitable domestic support can make everyday life more manageable.

What Is Domestic Assistance Under Support at Home?

Domestic assistance is an everyday living service that helps older people keep their homes in a liveable condition and continue living independently.

Trusted domestic assistance and home cleaning services across Melbourne and Regional Victoria. Registered NDIS & Support at Home provider. Fast 24-hr response.

Comprehensive Domestic Assistance Tailored to Your Needs

Our domestic care services cover a wide array of daily household tasks. We do more than just surface cleaning; we assist with the fundamental chores required to keep your environment healthy, safe, and organised.

Our core in-home services include:

House Cleaning & Dusting: Thorough vacuuming, mopping, bathroom sanitization, kitchen wipe-downs, and detailed surface dusting.
Laundry & Wardrobe Care: Washing, drying, folding, and ironing clothes, as well as changing bed linens and making beds.
Nutritious Meal Preparation: Assistance with menu planning, preparing healthy meals aligned with your dietary requirements, and kitchen cleanup.
Grocery Shopping & Errands: Accompanying you to the local shops or completing essential grocery runs and errands on your behalf.
Decluttering & Safety Organization: Keeping your living spaces tidy, accessible, and completely free from potential tripping hazards.

Our 7 Best Domestic Assistance Services

Our Domestic Assistance Melbourne team provides practical household support based on each person’s assessed needs and approved Support at Home plan. Services may include general house cleaning, laundry and shopping assistance across Melbourne and regional Victoria.

Household cleaning

Our support workers can assist with vacuuming, mopping, dusting, wiping surfaces and maintaining clean kitchens and bathrooms. Services are tailored to each client’s needs, preferences and approved support arrangements.

Laundry assistance

We can assist with washing, drying, folding and ironing clothes. Support may also include organising clothing and completing other reasonable laundry-related tasks.

Meal preparation

Our support workers can assist clients with planning and preparing suitable everyday meals, subject to their preferences, dietary needs and care arrangements. Assistance may also include washing dishes and cleaning the food preparation area.

Grocery shopping and essential errands

Domestic assistance may include preparing shopping lists, accompanying clients to local shops or completing approved grocery shopping and essential errands on their behalf.

Bed-making and linen changes

Support workers can help make beds and change sheets, pillowcases and other household linen. Clean and regularly changed bedding can contribute to a more comfortable home environment.

Decluttering and home organisation

We can assist with reasonable tidying and organisation to help keep frequently used areas accessible and manageable. This may include arranging everyday household items and reducing unnecessary clutter.

Household safety support

Our team can help maintain clear walkways and identify visible household concerns, such as clutter or objects that could create a trip hazard. Support workers should report concerns through the appropriate care process rather than presenting themselves as qualified home-safety assessors.

Who Can Benefit from Domestic Assistance?

You may benefit from Support at Home domestic assistance if you:

Find cleaning physically tiring or difficult

Have reduced mobility, balance or strength

Find bending, lifting or carrying laundry challenging

Need help completing essential shopping

Are returning home after an illness or hospital stay

Want to maintain a cleaner and more manageable home

Have an unpaid carer who needs additional practical support

Have domestic assistance approved in your Support at Home plan

Want to continue living independently in your own home

Your support should reflect what you can do, what you would like help with and what has been approved through your aged care assessment.

Benefits of Domestic Assistance at Home

Regular Domestic Assistance Melbourne services can make everyday household responsibilities more manageable for older people living independently.

Continue Living Independently

Regular household assistance can make everyday life easier and help you continue living in familiar surroundings.

Maintain a Comfortable Home

Help with routine cleaning and laundry can prevent ordinary household tasks from becoming overwhelming.

Reduce Physical Strain

Cleaning, carrying shopping and handling laundry may involve repetitive movement, bending and lifting. Appropriate assistance can reduce the need to complete difficult tasks by yourself.

Receive Support Based on Your Routine

We discuss your preferred days, times and household priorities before arranging your services.

Support for Families and Carers

Domestic assistance can reduce some of the practical workload experienced by family members and unpaid carers.

Greater Peace of Mind

Knowing that essential household tasks are being attended to can provide reassurance for older people and their families.

How Support at Home Domestic Assistance Works

1. Apply for an Aged Care Assessment

If you do not currently receive Support at Home funding, contact My Aged Care or apply for an aged care assessment. My Aged Care can help determine whether you are eligible for government-funded aged care services. You can apply online or call My Aged Care on 1800 200 422. My Aged Care Support at Home information

2. Receive Your Assessment and Support Plan

An assessor will discuss your needs, current circumstances and the types of assistance that may help you remain at home. Domestic assistance must be connected to your assessed needs and included in your approved support plan.

3. Choose a Support at Home Provider

Once funding is allocated, you can select a provider that delivers the services approved in your plan. Contact My Help Services to discuss: Your approved services Your domestic assistance needs Your preferred schedule Service availability in your area Service prices and contributions Your rights and responsibilities Your service agreement

4. Develop Your Service Schedule

We will work with you to create a schedule based on your approved services, priorities and available budget.

5. Begin Receiving Support

A suitable support worker will visit your home and provide the agreed assistance. We will review your services with you and discuss changes if your circumstances or needs evolve.

Domestic Assistance Costs and Participant Contributions

Domestic assistance is classified as an everyday living service under Support at Home.

Support at Home participants contribute towards everyday living services. The applicable contribution percentage is determined by Services Australia using the participant’s income and assets, along with applicable transition arrangements.

Before your services begin, we will explain:

Our domestic assistance price
The services you have approved
How services will be charged
Your applicable participant contribution
How your funding will be used
Cancellation and scheduling conditions
How charges will appear on your statements

Your individual costs may differ from another participant’s costs. Contact us for current pricing and information relevant to your circumstances. Support at Home costs and contributions

Already Receiving Support at Home Services?

You have the right to choose a provider that meets your needs.

If you are considering changing your current Support at Home provider, My Help Services can explain our domestic assistance options, service availability and onboarding process.

Before changing providers, check:

The notice period in your current service agreement
Any outstanding invoices or contributions
Your available Support at Home budget
Which services are approved in your support plan
When your current services will finish
When your new services can begin

We can provide information to help you understand the process, but you remain in control of your provider choice.

Call 1300 297 731 to discuss changing your Support at Home provider.

Check your eligibility

Why Choose My Help Services for Domestic Assistance Melbourne?

Support Focused on Your Individual Needs

We take time to understand your routine, priorities, cultural background, communication preferences and household requirements.

Services Across Melbourne and Regional Victoria

Our team provides Support at Home services throughout metropolitan Melbourne and many regional Victorian communities.

Respectful and Screened Support Workers

We select workers who understand the importance of dignity, privacy, respect and professional conduct inside a client’s home. Appropriate screening and compliance requirements are completed before workers provide services.

Clear Service Information

We explain the services we can deliver, applicable prices, participant contributions and service conditions before support begins.

Choice and Control

You are involved in decisions about your services, including what assistance is provided, how it is delivered and when visits are scheduled, subject to your support plan and worker availability.

Consistent and Dependable Support

Where possible, we aim to provide continuity by matching you with a suitable support worker who understands your preferences and routine.

Locally Coordinated Care

Our Victorian team can answer questions, review your changing needs and coordinate domestic assistance with your other approved Support at Home services.

Domestic Assistance Melbourne Service Areas

We provide Domestic Assistance Melbourne services across northern, southern, eastern, western and south-eastern suburbs, subject to local support-worker availability.

Greater Metropolitan Melbourne

All Northern, Southern, Eastern, Western Suburbs & surrounding areas.

Gippsland

Traralgon, Moe, Heyfield, Lakes Entrence, Morwell, Sale, Bairnsdale & surrounding areas.

Geelong & The Surf Coast

Geelong, Ocean Grove, Torquay, Drysdale, Lara & surrounding areas.

Ballarat & Central Highlands

Ballarat, Bacchus Marsh, Creswick, Lexton, Ararat, Daylesford, Maryborough & surrounding areas.

Bendigo & Loddon Mallee

Bendigo, Echuca, Swan Hill, Kyneton, Gisborne & surrounding areas.

Goulburn Valley & Shepparton

Shepparton, Mooroopna, Seymour, Yarrawonga, Kyabram & surrounding areas.

Sunraysia & Mildura

Mildura, Irymple, Red Cliffs, Merbein, Robinvale & surrounding areas.

Frequently asked questions (FAQs)

Can I choose the days and times for my domestic assistance?

Yes, absolutely. We work around your personal schedule, medical appointments, and preferred routines to ensure your care fits seamlessly into your life.

Are your support workers fully insured and screened?

Yes. Every support worker at My Help Services undergoes mandatory NDIS Worker Screening Checks, National Police Checks, and carries comprehensive public liability insurance for your complete safety.

How do I switch my current domestic care provider to My Help Services?

Switching is a seamless process and will not cause an interruption to your care. Contact our intake team today, and we will manage the transition with your NDIS portal or Support at Home care manager on your behalf.

Ready for a Cleaner, Safer, More Comfortable Home?

Let us take care of the housework so you can focus on enjoying your life and achieving your personal goals. Contact the team at My Help Services today to experience premium care right at your doorstep.

Where can I receive Domestic Assistance Melbourne services?

Our Domestic Assistance Melbourne services are available across metropolitan suburbs, subject to worker availability. We also support older people in many regional Victorian communities.