About Us
We are a trusted, approved my aged care and registered NDIS service provider, we are committed to delivering premium, compassionate, in-home support that empowers individuals to live safely, independently, and with dignity.
About Us
Dedicated Care and Empowering Independent Lives Across Melbourne and Regional Victoria
Our mission is to deliver exceptional, community-based care under the Support at Home and NDIS frameworks that actively fosters independence, dignity, and real peace of mind. We believe that securing a premium aged care service provider shouldn’t be a stressful ordeal for families.
Our vision is to lead the healthcare sector as the most trusted name on the list of home care package providers across both metropolitan Melbourne and regional Victorian communities. We don’t just aim to fill care schedules; we want to revolutionize the standard of local support.
We treat your family like our own, delivering warm home help and specialized nursing. Backed by 250+ professionals, we maintain strict medical standards and budget transparency for NDIS nursing. Deeply rooted in Victoria, we support communities by navigating My Aged Care and sponsoring clubs like the Williams Landing Sports Club.
Over a Decade of Excellence: 250+ Care Professionals Delivering Premier Support at Home
What began as a tightly-knit team with an unwavering vision has blossomed into a trusted Victorian family of over 250 dedicated healthcare professionals and support workers. United by a singular, compassionate mission, My Help Services delivers exceptional, tailored in-home care designed around the lifestyle, independence, and choices of our participants.
As a fully verified, trusted, and registered aged care service provider and NDIS service partner, we firmly believe in the transformative power of personalized attention. We recognize that no two care journeys are identical. Navigating the modern Australian government portals to find a provider on my aged care can present complex challenges for families. That is why our administrative and frontline clinical teams work hand-in-hand to manage every detail.
For over ten years, we have been profoundly privileged to empower individuals throughout the entire Greater Melbourne metropolitan area and surrounding regional communities to live life completely on their own terms. We bring high-end, clinically backed infrastructure right where our clients belong—safely and comfortably at home. Our evolution is defined by structural growth, continuous professional development, and an unyielding commitment to uplifting the quality of daily aged care support across Victoria.
From Grassroots Brokerage to an Approved Aged Care Service Provider
From our humble beginnings in 2012 operating as a localized brokerage service, our core focus was clear: providing highly trained, reliable carers to local municipal councils and existing home care organizations. Through this initial groundwork, My Help Services quickly earned widespread institutional recognition for our clinical accountability, responsiveness, and genuine dedication to enriching the lives of vulnerable seniors.
As regional demands shifted and the clear necessity for a more integrated, transparent aged care services list grew across Victoria, we purposefully expanded our structural footprint. We transitioned into a comprehensive, top-tier organization capable of managing complex needs seamlessly.
Today, we navigate the modern sector directly alongside our clients. We assist families through the critical stages of initial my aged care registration, funding allocation, and care execution. Whether you are actively looking to transition your existing funding or exploring a comprehensive list of home care package providers to find an agile partner, our foundational standards remain unchanged. We deliver premium care that honors your past while fully safeguarding your future.
Honoring Over 850 Stories with Tailored In-Home Respite Care & Clinical Nursing
Today, My Help Services is deeply honored to be an integral part of the daily lives of more than 850 active clients across Victoria. Every individual we support brings a distinct personal history, unique lifestyle preferences, and specific healthcare goals.
Over 13 years of immersive, hands-on operational experience within the Victorian care sector has reinforced a vital truth: exemplary care extends far beyond a checklist of daily tasks. It centers entirely on fostering true personal independence, preserving individual dignity, and injecting genuine joy into every single interaction.
We specialize in comprehensive, end-to-end support frameworks. If you are a primary family caregiver seeking high-quality in-home respite care to rest and recharge, we provide experienced professionals who step in seamlessly. If your needs demand specialized medical tracking, our registered ndis nursing teams provide complex clinical oversight directly from home.
Furthermore, we break down financial barriers. Families tracking their care budgets can rely on our coordinators to provide transparent analysis regarding nurse home care cost variables, ensuring you extract the absolute maximum value from your government allocations. From foundational home help for seniors to advanced nursing, we guarantee your home remains a permanent sanctuary of security, comfort, and personal autonomy.
Team Members
Meet the Dedicated Professionals Behind Your Care
With diverse expertise in clinical operations, government funding systems, and compassionate community care, our Victorian leadership team ensures your journey is seamless and fully supported.
Nikhil Mahto
Director
Sabhi Mahto
CEO
Accounts Team
Julie Tierney
Finance Team Leader
Samantha Mavrakis
Finance Coordinator
NDIS/SAH (Support At Home)
Lien Kim Thong
Care Partner
Human Resources Department
Emma Tran
Human Resources
Sheeba Joseph
Human Resources
Marketing
Ajaysingh Bhadauria
Marketing Lead
Service Coordination
Joaquin Staneika
Rostering Team Lead
Shiven Rishi Josan
Rostering Team Lead