Support at Home Melbourne: Personalised In-Home Aged Care
Are you looking for a trusted My Aged Care service provider in Melbourne or regional Victoria?
✅ Tailored Local Care
✅ Person-Centred Planning
✅ Comprehensive Care Offerings
✅ Local Service Verification
What Is the Support at Home Program in Melbourne?
✅ Government-Funded In-Home Care
✅ Replacement of Former Care Programs
✅ Government Assessment & Allocation
✅ Individualized Support Plans
✅ Provider Role vs. Eligibility Rules
✅ Seamless Onboarding & Local Setup
Our Support at Home Services
My Aged Care Process
1. Apply for an Aged Care Assessment
2. Receive Your Assessment and Support Plan
3. Choose a Support at Home Provider
4. Develop Your Service Schedule
5. Begin Receiving Your Support
Already Approved for Support at Home?
1. Direct Consultation for Approved Applicants
2. Transparent Service & Price Breakdown
3. Streamlined Onboarding Requirements
4. Privacy & Data Security Assurance
5. Connecting with a Local My Help Team
Why Choose My Help Services for Support at Home in Melbourne
✅ Personalized Care Aligned with Your Plan
✅ Dignity, Choice, and Independence
✅ Complete Price & Schedule Transparency
✅ Extensive Melbourne & Regional Coverage
✅ All-in-One In-Home Support Solutions
✅ Dedicated Local Onboarding Team
The statements above outline the service approach and quality standards of My Help Services. They do not constitute a guarantee of government funding eligibility, specific worker assignments, exact scheduling preferences, or clinical outcomes. All funded services are subject to official My Aged Care assessment decisions and service availability.
Frequently Asked Questions About Support at Home
My Help Services has provided general information regarding key questions below, but we advise that you contact the Australian Government Department of Health, Disability and Ageing for any specific questions.
Support at Home is the Australian Government’s in-home aged care program. It commenced on 1 November 2025 and replaced the Home Care Packages Program and Short-Term Restorative Care Programme. It provides approved services, equipment and home modifications to help eligible older people remain safe and independent at home.
Eligibility is determined through the Australian Government’s aged care assessment process. My Help Services cannot determine eligibility or approve government funding. To begin the process, contact My Aged Care on 1800 200 422 or apply through the My Aged Care website.
Contact My Aged Care and request an aged care assessment. An assessor will discuss your circumstances, support needs and goals. After the assessment, you will receive a Notice of Decision explaining the outcome and a copy of your support plan.
You will receive a Notice of Decision and support plan outlining your assessment outcome. If approved, your documents will explain the services you may access. Funding allocation and commencement times depend on government processes and your priority category.
A referral code is a unique reference number you provide to your chosen provider. It allows the provider to access the relevant client record and support plan and begin discussing service arrangements. You can find your code in your My Aged Care account or assessment information.
Participant contributions are determined under Australian Government rules and can vary according to service category, financial circumstances and transitional arrangements. My Help Services will explain its prices and agreed charges before services commence. Contact My Aged Care or Services Australia for information about your personal contribution.
People who previously received a Home Care Package transitioned into Support at Home under government transition arrangements. Individual budgets, contributions and protections may differ. Review your Notice of Decision, support plan and My Aged Care information for details applying to your circumstances.
Participants can generally choose a suitable registered provider and may change providers. Before changing, review your existing service agreement, including notice requirements and outstanding charges. Confirm that the new provider can deliver your approved services before completing the change.
Tell your provider if your health, safety, living arrangements or support needs change. The provider can discuss whether adjustments are possible within your existing plan or whether a Support Plan Review should be requested. Government assessors determine changes to approved supports or classifications.
The Restorative Care Pathway provides short-term, intensive allied health or nursing support for eligible people who may benefit from maintaining or regaining function. Eligibility is determined through the Australian Government’s assessment process.
The End-of-Life Pathway provides additional short-term support for eligible older people who wish to remain at home near the end of life. Eligibility requires clinical information and government assessment. It complements state and territory palliative care services.
Yes, Depending on your approved support plan, funding and local availability, services may include personal care, domestic assistance, meal preparation, companionship, social support, transport, respite care, nursing, home maintenance, gardening, assistive technology and home modifications.
Yes, Domestic assistance may be arranged when it relates to your assessed needs and is included in your approved support plan. Services may include cleaning, laundry, meal preparation, shopping, bed-making and reasonable household organisation.
Yes, Personal care may include respectful assistance with showering, dressing, grooming, personal hygiene, toileting and mobility-related daily routines. Services must align with your approved support plan, individual needs and confirmed service arrangements.
Yes, Approved services may include transport and social support for appointments, essential shopping, community activities and maintaining social connections. Access depends on your approved support plan, available funding and local service availability.
Yes, Clinical services may be arranged when they are clinically appropriate and included in the participant’s approved support plan. Contact My Help Services to confirm which nursing or allied health services are currently available in your location.
Yes, Approved equipment or modifications may be arranged under the Assistive Technology and Home Modifications scheme. Eligibility and funding tiers are determined through the government assessment or support-plan review process. Services remain subject to approval, program requirements and availability.
Yes, My Help Services will discuss your preferences, routines and suitable service times. Worker matching and scheduling depend on your approved services, location, required qualifications and workforce availability. A specific worker, day or time cannot be guaranteed until confirmed.
My Help Services supports clients across metropolitan Melbourne and regional Victorian locations, subject to workforce and service availability. Call 1300 297 731 to check whether the services you require are currently available in your suburb.
If you have received Support at Home approval, call My Help Services on 1300 297 731. Have your Notice of Decision, support plan and referral information ready for a private conversation. The team can explain available services, prices, agreements and onboarding arrangements.