Transport & Community Services
Helping Older Australians Stay Mobile, Independent and Connected Through Support at Home
Reliable Transport & Community Access Services Across Melbourne and Regional Victoria
✅ Maintaining Independence Through Mobility
✅ Reliable Aged Care Transport Melbourne
✅ Support at Home Services Across Victoria
✅ Transport to Medical Appointments
✅ Assistance with Shopping
✅ Support for Social Activities and Community Access
✅ Personalised Transport Assistance for Elderly Clients
My Help Services
Maintain Independence: Staying mobile and connected to the community is essential for maintaining your independence.
Reliable Aged Care Transport Melbourne: My Help Services offers dependable aged care transport Melbourne and community access services tailored for older Australians.
Support at Home Coverage: Transport and access support are available for individuals receiving Support at Home services throughout Melbourne and Regional Victoria.
Medical Appointments: Dedicated assistance is provided for reliable, hassle-free travel to medical appointments.
Shopping Assistance: Support workers are available to help you complete routine grocery trips and general shopping.
Social Activities & Local Access: Enjoy personalized help attending social events, visiting friends, and accessing your local community.
Personalised Transport Assistance for Elderly: Friendly support workers deliver customized care based on your assessed needs, approved services, and individual arrangements.
Five Aged Care Transport & Community Access Services We Provide
Our aged care transport Melbourne team provides practical mobility and social support based on each person's assessed needs and approved Support at Home plan. Services may include medical travel, shopping support, and social participation across Melbourne and regional Victoria.
Household Cleaning
Our aged care cleaning services can assist older Australians with routine household cleaning activities that have become difficult to manage independently.
Cleaning assistance may include:
Vacuuming carpets and floors
Mopping appropriate floor areas
Cleaning bathrooms
Cleaning toilets
Wiping kitchen surfaces
General kitchen cleaning
Dusting accessible surfaces
Tidying commonly used areasOur in-home cleaning services for seniors focus on helping maintain frequently used areas of the home while respecting each client's preferences, belongings and normal household routine.
Household Cleaning
Shopping assistance for elderly clients needing help with groceries, pharmacy trips, and general errands.
Household Cleaning
Community access services designed to keep older adults active in local clubs, libraries, and events.
Household Cleaning
Transport for seniors attending family gatherings, cultural activities, and group events.
Household Cleaning
Support workers who accompany elderly clients during appointments and outings rather than just providing drop-offs.
What is Aged Care Transport & Community Access Under Support at Home?
How Domestic Assistance Helps Older Australians at Home
Assessed Support: Under the Support at Home program, transport and community access services are provided according to your assessed needs, approved supports, and agreed care arrangements.
Beyond Basic Travel: Finding reliable aged care transport services is about more than travelling from point A to point B. It includes help leaving home, navigating destinations safely, and fully participating in local activities.
Who Can Benefit from Transport & Community Support?
Benefits of Domestic Assistance at Home
Seniors No Longer Driving: Older Australians who have stopped driving or find public transport challenging.
Mobility-Challenged Adults: Elderly clients who require personalized assistance to safely access the community.
Individuals Living Independently: Seniors receiving Support at Home who want to maintain social connections, run essential errands, and attend vital healthcare appointments.
Benefits of Aged Care Transport at Home
Benefits of Domestic Assistance at Home
Maintaining Independence: Keeps older adults connected to the people and places that matter most while continuing to live safely at home.
Tailored Care: Flexible transport assistance for elderly clients designed around individual routines, mobility requirements, and preferred schedules.
Peace of Mind for Families: Gives families confidence that their loved ones are accompanied safely when taking elderly to doctor appointments or social activities.
Comprehensive Transport & Community Access Tailored to Your Needs
✅ Tailored Travel Plans
✅ Essential Errand & Shopping Support
✅ Routine Community Participation
✅ Accompanied Appointment Assistance
✅ Flexible Care Options
DA Tailored to your Needs
Tailored Travel Plans: Personalized aged care transport schedules aligned with your regular appointments and community commitments.
Essential Errand & Shopping Support: Practical help with grocery trips, banking, and pharmacy errands.
Routine Community Participation: Reliable access to social groups, libraries, local cafés, and cultural events.
Accompanied Appointment Assistance: Workers who remain with you during health visits when included in your care plan.
Flexible Care Options: Support that adapts to changing mobility needs and local destinations across Melbourne and Regional Victoria.
How Can you Apply for Support at Home Transport & Community Access
1. Apply for an Aged Care Assessment
If you do not currently receive Support at Home funding, contact My Aged Care or apply for an aged care assessment.
My Aged Care can help determine whether you are eligible for government-funded aged care services. You can apply online or call My Aged Care on 1800 200 422. My Aged Care Support at Home information
2. Receive Your Assessment and Support Plan
An assessor will discuss your needs, current circumstances and the types of assistance that may help you remain at home.
Domestic assistance must be connected to your assessed needs and included in your approved support plan.
3. Choose a Support at Home Provider
Once funding is allocated, you can select a provider that delivers the services approved in your plan.
Contact My Help Services to discuss:
Your approved services
Your domestic assistance needs
Your preferred schedule
Service availability in your area
Service prices and contributions
Your rights and responsibilities
Your service agreement
4. Develop Your Service Schedule
We will work with you to create a schedule based on your approved services, priorities and available budget.
5. Begin Receiving Your Support
A suitable support worker will visit your home and provide the agreed assistance. We will review your services with you and discuss changes if your circumstances or needs evolve.
Check your eligibility
Transport & Community Access Costs and Participant Contributions
Transport & Community Access is classified as an everyday living service under Support at Home.
Approved Funding: Support at Home transport services are funded according to individual assessment packages and government guidelines.
Individual Arrangements: Fees and contributions depend on your specific Support at Home arrangements, service frequency, and distance requirements.
Your individual costs may differ from another participant’s costs. Contact us for current pricing and information relevant to your circumstances. Support at Home costs and contributions
Why Choose My Help Services for Aged Care Transport Melbourne?
✅ Support Focused on Your Individual Needs
✅ Services Across Melbourne and Regional Victoria
✅ Respectful and Screened Support Workers
✅ Clear Service Information
✅ Choice and Control
✅ Consistent and Dependable Support
✅ Locally Coordinated Care
Support Focused on Your Individual Needs: Personalised aged care transport Melbourne tailored to your unique mobility requirements, approved Support at Home plan, and personal schedules.
Services Across Melbourne and Regional Victoria: Providing widespread community transport Melbourne and regional coverage across Victoria to keep you connected.
Respectful and Screened Support Workers: Qualified, fully screened support workers delivering reliable and caring personalised transport assistance for elderly clients.
Clear Service Information: Transparent guidance on funding, service inclusions, scheduling, and travel arrangements with zero hidden surprises.
Choice and Control: Full flexibility to choose your preferred destinations, appointment times, shopping routines, and social activities.
Consistent and Dependable Support: Reliable drivers and support workers who arrive on time so you never miss a medical appointment or community event.
Locally Coordinated Care: Dedicated local coordinators ensuring seamless, prompt, and responsive transportation to appointments right in your neighbourhood.
Transport & Community Access Melbourne and regional Victoria Service Areas
We provide Domestic Assistance Melbourne services across northern, southern, eastern, western and south-eastern suburbs, subject to local support-worker availability.
Fast, reliable, and localised support right in your neighbourhood.
We proudly cover many regions. Simply use our Google-style autocomplete bar above to check if your specific postcode or suburb is supported by our amazing team.
HOW TO GET STARTED
Get Started with Care in 3 Simple Steps

Make an Inquiry
Reach out to our friendly team call 1300 297 731. We discuss your unique goals and help you understand your funding options across Melbourne and Victoria.

Fast & Guaranteed 24-hour response
Our care team will contact you within 24 hours to review your needs, check eligibility, and guide your next steps.

Support Begin
Your service begins based on your needs, preferences, and requirements.
We’re here to help
Let’s find the right care and support together. Reach out today to discuss your NDIS, Support at Home, or Aged Care needs with our friendly Victorian team.
Frequently Asked Questions
Have questions about our services? We have answers. Reach out anytime if you need more information.
Yes, absolutely. Our support workers’ vehicles are equipped with sufficient boot space to safely store and transport foldable wheelchairs, walking frames, and other standard mobility aids. Please let us know your specific equipment needs during onboarding.
Transport costs are calculated transparently in line with standard NDIS price guide limits or Support at Home scheduled fees, usually on a per-kilometer basis. Any toll fees or parking costs incurred during the outing are typically discussed and agreed upon during your initial care setup.
Yes. We highly recommend booking a recurring schedule to secure your preferred times and ensure the highest consistency of care with the same local support worker each week.
Do not let transport challenges keep you close to home. Let our friendly, professional drivers get you where you need to be safely and comfortably. Contact My Help Services today to book your next trip.