About My Help Services
- About My Help Services begins with our commitment to delivering safe, compassionate and personalised care. We are a registered Support at Home, NDIS and aged care provider supporting older Australians and people living with disability across metropolitan Melbourne and regional Victoria.
- Our services are tailored to each client’s needs, goals, lifestyle, cultural preferences and approved funding. Whether someone needs occasional assistance or ongoing in-home support, our team works to promote dignity, independence, choice and meaningful community participation.
More About My Help Services
My Help Services has developed from a Victorian care brokerage into a multidisciplinary provider of Support at Home, NDIS and aged care services. Our team works with clients, families, support workers and health professionals to coordinate reliable support across Melbourne and regional Victoria.
About Us
Dedicated Care and Empowering Independent Lives Across Melbourne and Regional Victoria
Our mission is to deliver exceptional, community-based care under the Support at Home and NDIS frameworks that actively fosters independence, dignity, and real peace of mind. We believe that securing a premium aged care service provider shouldn’t be a stressful ordeal for families.
Our vision is to lead the healthcare sector as the most trusted name on the list of home care package providers across both metropolitan Melbourne and regional Victorian communities. We don’t just aim to fill care schedules; we want to revolutionize the standard of local support.
We treat your family like our own, delivering warm home help and specialized nursing. Backed by 250+ professionals, we maintain strict medical standards and budget transparency for NDIS nursing. Deeply rooted in Victoria, we support communities by navigating My Aged Care and sponsoring clubs like the Williams Landing Sports Club.
Over a Decade of Excellence: 250+ Care Professionals Delivering Premier Support at Home
What began as a tightly-knit team with an unwavering vision has blossomed into a trusted Victorian family of over 250 dedicated healthcare professionals and support workers. United by a singular, compassionate mission, My Help Services delivers exceptional, tailored in-home care designed around the lifestyle, independence, and choices of our participants.
As a fully verified, trusted, and registered aged care service provider and NDIS service partner, we firmly believe in the transformative power of personalized attention. We recognize that no two care journeys are identical. Navigating the modern Australian government portals to find a provider on my aged care can present complex challenges for families. That is why our administrative and frontline clinical teams work hand-in-hand to manage every detail.
For over ten years, we have been profoundly privileged to empower individuals throughout the entire Greater Melbourne metropolitan area and surrounding regional communities to live life completely on their own terms. We bring high-end, clinically backed infrastructure right where our clients belong—safely and comfortably at home. Our evolution is defined by structural growth, continuous professional development, and an unyielding commitment to uplifting the quality of daily aged care support across Victoria.
From Grassroots Brokerage to an Approved Aged Care Service Provider
From our humble beginnings in 2012 operating as a localized brokerage service, our core focus was clear: providing highly trained, reliable carers to local municipal councils and existing home care organizations. Through this initial groundwork, My Help Services quickly earned widespread institutional recognition for our clinical accountability, responsiveness, and genuine dedication to enriching the lives of vulnerable seniors.
As regional demands shifted and the clear necessity for a more integrated, transparent aged care services list grew across Victoria, we purposefully expanded our structural footprint. We transitioned into a comprehensive, top-tier organization capable of managing complex needs seamlessly.
Today, we navigate the modern sector directly alongside our clients. We assist families through the critical stages of initial my aged care registration, funding allocation, and care execution. Whether you are actively looking to transition your existing funding or exploring a comprehensive list of home care package providers to find an agile partner, our foundational standards remain unchanged. We deliver premium care that honors your past while fully safeguarding your future.
Honoring Over 850 Stories with Tailored In-Home Respite Care & Clinical Nursing
Today, My Help Services is deeply honored to be an integral part of the daily lives of more than 850 active clients across Victoria. Every individual we support brings a distinct personal history, unique lifestyle preferences, and specific healthcare goals.
Over 13 years of immersive, hands-on operational experience within the Victorian care sector has reinforced a vital truth: exemplary care extends far beyond a checklist of daily tasks. It centers entirely on fostering true personal independence, preserving individual dignity, and injecting genuine joy into every single interaction.
We specialize in comprehensive, end-to-end support frameworks. If you are a primary family caregiver seeking high-quality in-home respite care to rest and recharge, we provide experienced professionals who step in seamlessly. If your needs demand specialized medical tracking, our registered ndis nursing teams provide complex clinical oversight directly from home.
Furthermore, we break down financial barriers. Families tracking their care budgets can rely on our coordinators to provide transparent analysis regarding nurse home care cost variables, ensuring you extract the absolute maximum value from your government allocations. From foundational home help for seniors to advanced nursing, we guarantee your home remains a permanent sanctuary of security, comfort, and personal autonomy.
Our Services
Our NDIS, Support at Home and Aged Care Services
Domestic Assistance
Professional support at home with daily household tasks, including house cleaning, meal preparation, laundry, and chores to maintain a safe, hygienic living environment.
Personal Care
Sensitive, respectful personal support at home covering daily essentials like bathing, dressing, grooming, mobility assistance, and personal hygiene to protect your dignity.
Companionship & Social Support
Meaningful social support at home and in the community, helping participants reduce isolation, build confidence, and actively engage in local Victorian community events.
Transport & Community Services
We provide tailored services to assist you with daily travel, grocery shopping, medical appointments, and safely navigating your neighbourhood. Whether you are funded through the NDIS or the Support at Home (SAH) program, we are here to help you maintain your independence.
Complex & High-Intensity Care
Specialized, high-intensity clinical support at home delivered by qualified professionals for participants requiring advanced nursing care or complex medical assistance.
Respite Care
Flexible, short-term support at home or within a community setting, giving primary family caregivers a vital, reliable opportunity to rest and recharge.
Support at Home (Aged Care Funding)
Approved, government-funded ongoing support plans (Classifications 1 to 8) structured to provide long-term care management, independence services, and safety for seniors.
Ability Care & NDIS Core Supports
Tailored NDIS core programs providing necessary support at home and capacity building to empower individuals living with a disability to achieve their ultimate life goals.
Home Modification & Gardening
Practical home maintenance support, security installations, and gardening to ensure your living environment remains completely safe, secure, and accessible.
Meet Our Director and CEO Behind Your Care
With diverse expertise in clinical operations, government funding systems, and compassionate community care, our Victorian leadership team ensures your journey is seamless and fully supported.
Team Members
The team behind our services
With a passion for innovation and a dedication to excellence, we bring diverse expertise to every care we undertake.
Julie Tierney
Finance Team Leader - Accounts
Julie Tierney
Finance Team Leader - Accounts
- Phone:1300 297 731
- Email:accounts@myhelpservices.com.au
Samantha Mavrakis
Finance Coordinator - Accounts
Samantha Mavrakis
Finance Coordinator - Accounts
- Phone:1300 297 731
- Email:accounts@myhelpservices.com.au
Ajaysingh Bhadauria
Marketing Lead - Marketing Team
Ajaysingh Bhadauria
Marketing Lead - Marketing Team
- Phone:1300 297 731
- Email:ajay@myhelpservices.com.au
Kim Lien Thong
Care Partner Lead- NDIS/SAH (Support At Home)
Kim Lien Thong
Care Partner Lead- NDIS/SAH (Support At Home)
- Phone:1300 297 731
- Email:sah@myhelpservices.com.au
Emma Tran
Human Resources Department
Sheeba Joseph
Human Resources Department
Joaquin Staneika
Rostering Team Lead - Service Coordination
Joaquin Staneika
Rostering Team Lead - Service Coordination
- Phone:1300 297 731
- Email:info@myhelpservices.com.au
Shiven Rishi Josan
Rostering Team Lead - Service Coordination
Shiven Rishi Josan
Rostering Team Lead - Service Coordination
- Phone:1300 297 731
- Email:services@myhelpservices.com.au
