About Us

Providing compassionate, personalized care and support to empower individuals in living their best lives.

  1. Home
  2. About us
About Us

Empowering Independent Lives, One Home at a Time.

To deliver exceptional in-home and community-based care that fosters independence, dignity, and joy, empowering every individual to live life on their terms.

To lead the way in aged care and disability support, providing compassionate, personalized services that enhance quality of life and inspire meaningful connections.

What began as a small team with a big heart has blossomed into a trusted family of over 50 dedicated professionals, united by a singular mission: to provide exceptional in-home and community-based services.

My Help is a provider of exceptional aged care services where we believe in the transformative power of compassionate and personalised care.

My Help was founded in 2014 with a vision to revolutionise the aged care industry and provide the highest standard of care and support to the all our clients be it elderly or NDIS participants.

For over a decade, we've been privileged to support individuals across Melbourne in living life on their own terms, right where they belong – at home. Our journey has been one of growth, learning, and unwavering commitment to enhancing the quality of life for those we serve.

From humble beginnings as a small brokerage business and providing carers to local council and other home care providers

My Help quickly gained recognition for its commitment to excellence and dedication to enhancing the lives of the elderly. As the demand for quality aged care services grew, our business expanded, and we offered a wider range of services.

Today, we're honoured to be making a difference in the lives of more than 500 clients, each with their unique story and needs.

Our 10 years of experience have taught us that true care goes beyond tasks – it's about fostering independence, dignity, and joy in every interaction. Whether it's assistance with daily activities, specialised care, or simply providing a friendly face and a listening ear, we're here to ensure that home remains a sanctuary of comfort and personal freedom for all our clients.

Team Members

Get to know our amazing team

With a passion for innovation and a dedication to excellence, we bring diverse expertise to every project we undertake.

Our Management Team:

Helen Papakonstantoulis

People and Culture Team Leader

Julie Tierney

Finance Team Leader

Tanishqa Panwar

Service Coordination Team Leader

Our Service Coordination Team

Becky Richardson

Service Coordinator

Jade Tierney

Service Coordinator

Kim Lien Thong

Service Coordinator

Supporting Our Community

At MyHelp, community is at the heart of everything we do. Beyond providing quality NDIS and aged care services, we believe in actively contributing to the communities we serve.

We regularly support and participate in local initiatives, sponsor sporting teams, and host community events that bring people together. These activities allow us to connect with families, individuals, and organisations while strengthening the spirit of inclusion and support within our local area.

Through partnerships with local clubs and community groups, we aim to create opportunities, encourage wellbeing, and give back to the people who make our community strong.

Proud Sponsors of Local Sport

We are proud to support Williams Landing Sports Club (WLSC) as a major sponsor for the 2025–26 season. 

Local sports play an important role in building community spirit, encouraging teamwork, and promoting healthy lifestyles. By supporting local teams, we help ensure that clubs continue to thrive and remain a place where people of all ages can come together and stay active.

Supporting Grassroots Initiatives

From sponsoring team apparel to participating in local events, we believe even small contributions can make a big difference. Supporting grassroots initiatives helps build stronger communities and provides opportunities for people to come together, celebrate achievements, and support one another.

At My Help, supporting the community isn’t just something we do — it’s part of who we are.